Frequently Asked Questions

Do you have any questions? We will gladly answer them!

The new contingent contract

This is how it works: Easily book your lessons at tomatenklang

You will receive an e-mail with a link through which you can book your lessons. -> Please also take a look at your spam mailbox!
» Click on the link
Choose your desired contract period and extend it!

How do I select my desired contingent?
» First, you select the amount of units and the contract period you want to book.
» Confirm the Terms of Service (“AGB”) by ticking the box.
» Select “extend the contract” (“Vertrag verlängern“).

Booking confirmation:
If the extension was successful, you will receive an automatic confirmation from us via e-mail. DONE!

Do you have questions or need help?
» Call 030 44 04 20 05 and we will gladly consult you.
» We can book and arrange everything manually if problems occur.
» Reduction will be added subsequently, where appropriate.

How do I cancel my contingent contract?

Via the online cancelation form one month prior to the end of the contract period, at the latest.

How do I extend my contract?

Prior to the expiration of the contract, you can select the amount of lesson units suitable for you and book them. We will gladly consult you during this process. If you used up your units you can always book new units and/or make a new contract.

What type of lesson units do you offer?

You acquire a contingent of lessons/units, which are linked to a specific contract duration. You use up the units in the booked timespan.

1 Month Duration: 3 Lessons
3 Months Duration: 9 Lessons
6 Months Duration: 18 Lessons
12 Months Duration: 36 Lessons

What happens if I forget to book new lesson units? Or to cancel my contract?

The contract is automatically renewed by one month. This is one specific example for individual lessons, 30 minutes: You pay 98 Euro and receive three lesson units (state: 09/2022). Please contact us to alter your contingent to match your individual preferences. All other rates can be found in our most recent price list.

Until when can I cancel my lessons?

Within 24 hours after the teacher books the lesson. Usually, teacher and student book the lesson for the upcoming week together.

What happens if I am sick?

If you are sick, you should present a medical certificate before the beginning of the lessons to the office. The lesson is then cancelled.

Until when do I have to use up my lessons/units?

The lessons have to be used up by the end of the contract. The end of the contract is the end of the booked durstion, e.g. six months (18 units).

What happens if I don't use up all the units?

The units are to be used up within the contract duration. If you are sick and cancel your lessons, you can catch up on them even after the end of your contract. Contact us and we will find a date! If life gets really complicated, we will issue you a voucher. Just call us, we always find a solution!

Can I arrange my lessons flexibly?

Yes. In consultation with your teacher and as far as possible.

Can I have lessons during school holidays? Or have more lessons then?

Yes, in consultation with your teacher.

Was passiert, wenn ich alle Einheiten aufgebraucht habe?

You will receive a message four weeks prior to the end of your contract, offering you new contingents. If you do not respond, the contract will automatically renew by one month with three lesson units. Generally, after every booking we inform you about your remaining lesson units. If you run out of lessons, you can easily book a new contingent online.

What happens if the teacher calls off a lesson? Will I get a make-up lesson?

The lesson gets cancelled and is credited to the student’s account.

Ich bin überraschend für 1-3 Monate nicht in Berlin. Was passiert mit meinen Stunden?

In consultation with your teacher, you can carry out your lessons online as well. If this is not possible and you cancel the units in time, you can still carry them out after the end of your contract. Contact us and we will find a date! Or we will issue you a voucher.

Will my reductions through the social fund remain in place?

Yes, they will. Please check whether the reductions have automatically been transferred to the new system.

Organisation

How can I arrange a trial lesson?

Apart from our registration form Online Anmeldefunktion you can reach us during our office hours in person at the locations, via telephone or anytime via e-mail.

How long does a trial lesson take?

A trial lesson in instrumental lessons takes 30 minutes.

How expensive is a trial lesson?

The first trial lesson at our music school is free of charge, every subsequent trial lesson costs 18 Euro.

Can I try out different instruments?

Of course!

Does tomatenklang have age limits for lessons?

In the early musical education, we start at the age of two. We do not have any further age limits.

Can I rent a rehearsal space from tomatenklang?

This is possible outside of teaching time. Please contact Peter (peter@tomatenklang.de).

What happens with my information?

Your information and data will be treated confidentially. (https://www.tomatenklang.de/datenschutzerklaerung)

Do you rent out instruments?

We have some children’s guitars and keyboards to rent to you. Furthermore, we will gladly recommend appropriate places.

Lessons

Which instruments can I learn at tomatenklang?

You can learn all common instruments at our school (Kurse). Should you be interested in extraordinary instruments, please let us know, we will likely be able to recommend something.

How long does one lesson unit take?

We offer lesson units with a length of 30, 45 and 60 minutes.

Can my child and I take lessons more than once a week?

We find the best solution for everyone.

My child needs inclusive teaching. Does tomatenklang offer appropriate courses?

After an individual consultation, we will find the best education with the appropriately trained teacher for your child.

Will you also come to our home?

Due to insurance reasons we only offer lessons in our music school premises.

Do you have barrier-free classrooms?

Our locations at Immanuelkirchstraße 23, Marienburger Str. 31, Schönfließer Str. 18, Schivelbeiner Str. 10 and Wisbyer Str. 4 are completely or for the most part barrier-free accessible.

Do you offer concerts for music school students?

Our teachers regularly organise class presentations. At the end of the school year, our harvest week takes place. Furthermore, we organise our yearly events, such as our summer and Christmas concert, and Tomate Rockt”.

Does tomatenklang offer band and ensemble lessons?

Whether you like to play in a rock band, in a classical ensemble or orchestra, or you like to sing in the choir, we have the corresponding offers.

Does tomatenklang offer courses to prepare for one's studies?

We gladly individually prepare you for your studies at a music university. Please register for an individual consultation.

Early musical education

What is the minimum and maximum age for the early musical education?

Our EME courses are designed for children aged two to six years.

What happens in the EME courses?

Apart from the fundamental musical education, the EME courses have a special focus on the experience of sound and rhythm, on movement and dance and the advancement of speech.

How big are the groups usually?

Depending on the classroom, up to ten children can participate.

Does tomatenklang come to my kindergarten as well?

We already work together with many kindergartens. We will gladly make a suitable offer for your kindergarten as well. Please contact Dana (dana@tomatenklang.de) if you are interested.

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